SugarCRM works better with Zimbra
Customer Relationship Management (CRM) has become an essential tool for small businesses, especially for companies’ sales teams. Companies have increased overall efficiency using this tool, because of the organization and collaboration features provided in CRM tools like SugarCRM. The key to a more effective CRM system? Integration with a communication suite (email, calendaring, contacts, tasks, etc.), like Zimbra.
Having a CRM system set up is no longer enough to get the results you need for your business. Integration with Zimbra takes it one step further. DataSync has done just that, by integrating Zimbra with SugarCRM.
How it works
SugarCRM already keeps track of sales activities with your customer: phone calls made, tasks created, meetings scheduled. Now with our integration, you can archive email from Zimbra directly into your SugarCRM system. This creates a constant log of communication with your customer, without having to go back and forth between your software applications.
In addition to our email archiving feature, there is also contact syncing in Zimbra. This allows you to sync the contacts in your company contact list with the contacts in your personal contact list. Do this by simply dragging a contact from your contact list into your company contact list. This way, all the data–whether it’s on your laptop or your mobile device– is the same.
CRM software applications are effective alone, but to be able to be truly efficient in managing your customers you need integration with Zimbra. The integration takes efficiency a step further, by taking the extra steps and hassle out of the equation for your small business.
Kristen is a marketing coordinator at DataSync. DataSync provides hosted, open source software including Zimbra Collaboration Suite, SugarCRM, Drupal, and QuickBooks for small businesses. We have integrated the software into a single suite, DataSync Suite. For more information, visit http://www.datasyncsuite.com
Article Source:http://www.articlesbase.com/software-articles/sugarcrm-works-better-with-zimbra-1245953.html
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